Leading

Would you describe yourself as a leader? Do others? Both questions deserve a why and why not response. To me, the two most important and critical qualities or attributes any leader needs are the ability to listen, really listen. The second and related one is knowing when and how to communicate. Talking isn't always communicating - depends on the leader's motivation. The other two critical aspects are surrounding ourselves with those who have expertise in the areas we are responsible for. And, fostering an atmosphere of teamwork. These latter two, in my world, are based in listening and communicating.

#1: Listening.  It would be my contention that this quality emerges in all situations. Either you are a listener or not. Your personal motivation is the basis for this. Until and unless the person you are with feels that they are valued, that you are concerned about them - their understanding and their problems or questions - they really won't hear what you are saying. Simply asking, 'Are there any questions?' does not necessarily meet the qualification for you listening. 

Listening also includes being aware of the other person's behavior, body language. I have also realized that if their response is that they know or understand, a non threatening way of confirmation is asking them questions about the content of what you said. Listen to how they respond as much as what they say. They may have gotten the gist, but not the details.

#2: Communicating.  In many respects, listening underscores communicating. If the message is truly important, then we will do everything we know in order that the message doesn't contain a mixed message or leaves steps out. If we want/need others to complete (fill in the blank) in order to attain success... then we need to listen to the when, how we communicate as well as the what.

Communicating is not just using words and expecting everyone else to have the same definitions and understandings. How you present the message is critical. These skills occur with use - most people are not instantaneous communicators. We all need to listen to the what, how of our communication in order to improve. Bottom line is that everyone is on the same page of understanding and responsibility.  

How would you assess how you lead and how you listen and communicate? And as important, how would those you lead assess you? It is never a sign of weakness to ask your subordinates for their assessment. None of us are perfect, we all need to continue to grow and understand so we need the input from others. If we truly want accomplishment, success then we all need to know. Leading is both a privilege and responsibility.